You may return most new, unopened items within 30 days of delivery for a full refund after you have requested a Return Authorization number (RA). We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper(5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item. If you did not create and account then you will need to contact us at firstname.lastname@example.org to find out if you will be able to return your product.
Returns will only be authorized for retail purchases made directly from Klecker Knives. If you purchased your product from another reseller, you will need to contact them directly.
We can ship to nearly any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates will vary based on your location.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound (for the combined order). If an item is not in stock (i.e. pre-order) then the complete order will be shipped once the entire order is ready for shipping.
All prices are in USD.